Access at Chelmsford Theatre

If you need any assistance on the day of your visit, please make yourself known to our approachable and well-trained staff members.

There is step free access to the stalls to Chelmsford Theatre, Chelmsford Theatre Studio and ground floor bars. There is currently no lift access to the first-floor balcony.

Step free access to rows A to C of Chelmsford Theatre Studio is available via an access route to the side of the auditorium.

Chelmsford Theatre Studio has tiered seating from row D backwards.

We have an accessible toilet and a baby changing facility located in Chelmsford Theatre's foyer.

Assistance and hearing dogs, including those in training, are welcome at our venue.

Our Access Scheme offers an opportunity for you to tell us about any access needs, so that we can best accommodate your visit and ensure you have an enjoyable experience.

The scheme is free of charge and by joining the scheme, you will be able to:

• Book tickets online for captioned, relaxed, BSL interpreted, and audio described performances.

• Book a wheelchair space online.

• Book free tickets for your Essential Companion/Personal Assistant.

• Keep up to date with forthcoming accessible performances.

To join the scheme simply click this link to submit a form. Alternatively, you can join by calling the Box Office on 01245 606 505, Monday to Saturday 10am to 3pm.

To enhance experience and improve access to performances in our auditoriums, we have a Sennheiser MobileConnect Wi-Fi based assistive listening system. This allows visitors to enjoy the event they are attending using their own mobile device. The Theatre box office also has mobile devices available to use for the performance.

Our bars and Box Office are equipped with induction loop systems, look out for the locations highlighted by signs. Find out more. 

A visual story is designed specifically for all those who are curious or anxious  about attending the venue. Our aim is to make you feel as comfortable as possible. Please read our booklet to find out what to expect when coming to see a show. 

Visual Story

The nearest Changing Places toilet is in the city centre on Market Road, and is accessible 24 hrs by a key. Visit this webpage on Chelmsford City Council's website for more details and how to apply for a key.