Accessibility Statement
Accessibility statement for Chelmsford Theatre
We are committed to providing a website that is accessible to as many users as possible. Here we have given our accessibility advice and our accessibility statement.
This accessibility statement applies to www.chelmsfordtheatre.co.uk
This website is run by Chelmsford City Council.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability. This includes how to:
How accessible this website is
We know some parts of this website aren't fully accessible:
older PDF documents are not fully accessible to screen reader software
some embedded third-party content (Spektrix booking iframes, YouTube videos, Google Maps) may not fully meet accessibility standards
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can:
call 01245 606606 and ask for the Web Team
fill in our website feedback form
We'll consider your request and get back to you in five working days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website.
If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, you can email web.team@chelmsford.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.
If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).
Contacting us
You can call the Web Team on 01245 606606. You can also contact web.team@chelmsford.gov.uk
Technical information about this website's accessibility
Chelmsford Theatre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 A and AA standard, due to the non-compliances listed below.
Non-accessible content
Some embedded third-party content may not fully meet accessibility standards. This includes:
Spektrix ticketing iframes used for booking, basket and checkout
embedded YouTube videos which may lack captions
Google Maps embeds
We will continue to work with our suppliers to improve the accessibility of these components.
Interactive tools and transactions
We are aware that some externally hosted systems do not fully comply with accessibility standards.
We will work with our suppliers to improve the accessibility of these sites as much as possible.
Content that's not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with technical information about the venue and its equipment.
Any new PDFs or Word documents we publish will meet accessibility standards.
If you need information in an alternative format, you can contact web.team@chelmsford.gov.uk
What we're doing to improve accessibility
We continuously monitor our website's accessibility using automated testing tools. We have developed, and stringently follow, a style guide to ensure all our content is easy to read and is written in an accessible way.
Recent improvements include:
adding unique aria-labels to all carousel and landmark regions
ensuring all interactive elements have accessible labels
adding screen-reader-only headings where visual headings are absent
improving image alt text across the site
ensuring semantic HTML structure with correct heading hierarchy
We are working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.
Preparation of this accessibility statement
This statement was first prepared on 23 August 2022.
This statement was last reviewed and updated on 23 March 2026.
This website was last tested on 23 March 2026 using axe DevTools automated accessibility testing. The test was carried out by the Web and Marketing Team at Chelmsford City Council.